Support plan pricing

Ongoing subscriptions for AI systems already running in production. Each tier lists the hours, the response time, and what it does not cover.

These are ongoing support subscriptions for systems already in production. If you need something built first, see the annual build packages on the services page. See build packages

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Support and maintenance plans

Billed monthly

Core Support

£2,500/month

Keeps an AI system we built running reliably in production. Monitoring, patching, and bug fixes on an existing deployment.

  • 24/7 uptime monitoring on your AI endpoints and workflows
  • Security patching of runtime, dependencies, and infrastructure
  • Bug fixes on delivered scope, next business day response
  • Monthly report: uptime, error rate, request volume, model spend
  • Up to 4 engineering hours per month for small changes

Not included

  • New feature builds
  • New model training or fine-tuning
  • Automation flows beyond delivered scope

Best for: One live system, stable scope, no roadmap this quarter.

Billed quarterly

Growth Support

£5,500/quarter

Core Support plus a standing improvement budget and a quarterly performance review of the system against its original business case.

  • Everything in Core Support
  • Priority support, 4-hour first response during UK business hours
  • Quarterly performance review against the original ROI model
  • Up to 20 engineering hours per quarter for changes and tuning
  • Prompt, retrieval, and scoring-rubric tuning as your data shifts
  • Dedicated Slack or Teams channel with your delivery engineer

Not included

  • Net-new product builds
  • Custom voice or sales agent setup

Best for: A live system that is still changing shape each quarter.

Scoped with you

Scoped annually

Enterprise & Automation Suite

Indicative, from

£9,900/year

Support plus implementation. We run what exists and build the next set of automations across marketing, sales, and voice. Scoped with you before anything is signed.

  • Everything in Growth Support
  • Marketing automation flows built and maintained (up to 5 flows)
  • Sales AI agent: qualification, enrichment, CRM write-back
  • Custom voice AI agent setup on your telephony provider
  • Named account manager and a quarterly roadmap session
  • Up to 120 engineering hours per year across the account

Not included

  • Third-party licence fees
  • Model inference costs at volume

Best for: Teams running several AI workflows who want one accountable partner.

Where the fixed scope stops

The figure above is a starting point for a 120-hour year across the account. Work beyond that envelope, extra automation flows, or a second voice agent are quoted separately in the proposal. We agree the boundary in writing before you pay anything.

Growth Accelerator Add-on

Sold as a bolt-on to an active support plan or build package. Requires a short scoping call before checkout.

6 MonthsAnnual
£3,000/6 months
Advanced automation workflows, scoped each quarter
Weekly growth analytics with a named owner
Priority feature requests ahead of the standard queue
Custom model training on your own data